Privacy Policy

The Pet Emergency & Specialty Center has created this Privacy Statement in order to demonstrate our firm commitment to your privacy. This Privacy Statement describes the information we collect and our procedures regarding use and disclosure of this information.


A cookie is a randomly generated unique number placed on your computer. It allows us to identify your computer without requiring your disclosure of any non-public personal information (see definition below). Cookies make it possible to both store and retrieve information through your Internet browser. A cookie itself cannot read information off a hard drive or read cookie files from other sites.

General information

is information that does not itself reveal your identity. General information may include, without limitation: generic business type; SIC code; information derived from publicly available databases (such as Dun and Bradstreet); user behavior on our Web site; and aggregated generic information.

Non-public personal information

is any non-public information you provide to us or our partners that is proprietary or identifies or can be used to identify, contact, or locate you or someone at your business. Non-public personal information may include, without limitation: name, address, phone number, e-mail address, credit card number, account information, voting behavior, spending patterns and individual tastes and preferences.


are individuals or entities we engage to help us carry out our mission.

What information is collected?

We collect the non-public personal information you provide to our partners or us. We also collect your general information.

How do we use and disclose your non-public personal information?

Unless otherwise required by law, we use and disclose your nonpublic personal information only as necessary to carry out our mission and to advance the interests of small businesses in the United States. This may include, without limitation: selectively sharing your non-public personal information with our partners; alerting you of relevant legislative and political initiatives; and updating you about our objectives. We will not sell or otherwise disclose your non-public personal information to any third party unless such third party is performing services for or on our behalf and is bound by an obligation of confidentiality.

Who are some of our partners?

We have negotiated agreements with vendor partners who will offer you access and discounts on products and services. We periodically engage call centers, mailing houses, printers, research firms and other third-party representatives to assist us in servicing our members. Other partners are organizations actively involved in the political decision-making process.

How do we use and disclose your general information?

General information about you is used and disclosed in several ways. It allows us to measure our members’ participation in our programs through many different demographic indicators. Behavioral information and opinions (such as voting patterns and results) allow us to successfully monitor constituencies and therefore provide useful information to interested parties, enabling us to lobby successfully on behalf of small businesses.

General information collected on our Web site (such as user behaviors) may be used to internally help administer the Web site and detect server problems.

How do we protect the confidentiality of your non-public personal information?

We have taken reasonable steps to assign passwords, encrypt sensitive data and protect our databases, servers and other information storage locations from unauthorized access. Our employees are subject to written policies regarding the use and disclosure of your non-public personal information. These precautions are not an absolute guarantee of security from unauthorized access and you submit all non-public personal information at your own risk.

How can you opt-out of receiving e-mails, mail, phone calls and/or faxes from us?

We may periodically contact you via e-mail, phone, mail and/or fax regarding various topics. Should you wish to suspend this service, you may "opt-out" on our Web site by clicking the "contact us" link, or you may contact us at, (619) 462-4800, or at 5232 Jackson Drive, Suite 105, Jackson Square Center, La Mesa, CA 91942 and we will promptly remove your contact information from the appropriate distribution list. In addition, each e-mail or fax you receive will contain instructions on how to unsubscribe from a particular e-mail or fax service.

Will this Privacy Statement change?

We periodically review our privacy practices. This Privacy Statement may be revised at any time. Notice of a revision to the Privacy Statement will be prominently displayed on our Web site at

How do we use cookies?

A primary purpose of cookies is convenience. For example, a cookie informs our server that you have returned to our Web site. Because the cookie allows our server to recall your unique information on subsequent visits, you will not be required to enter your user name and password.

We recommend that you enable the cookies on your browser. If we allow third-party servers to place ads on our Web site, they may also use small pieces of code called "Web beacons" or "clear gifs" to collect anonymous and aggregate advertising metrics, such as counting page views, promotion views, or advertising responses. Advertisers who deliver cookies may use these Web beacons. In no event will a cookie discover any of your non-public personal information without your knowledge.

What is our linking policy?

Our Web site may contain links to other destinations on the Internet. We are not responsible for the privacy practices of any other party. We strongly encourage you to read the privacy policies of each and every Web site that collects non-public personal information.